If the return is due to our mistake (such as receiving the wrong or defective goods, etc.), we will also cover the return shipping cost.
If the goods are in stock, upon receiving the returned items, we will refund your money or exchange the goods for you.
Please note that after a return, the goods will no longer be eligible for a refund.
If the purchase of the goods has been completed for more than 15 days since the delivery, we regret to inform you that we are unable to provide a refund or exchange service.
Special offer items are not returnable or exchangeable once sold.
Your goods must be unused and in the same condition as when received to be eligible for the return service. The goods must be in their original packaging.
Return labels are only provided for defective products within the policy period.
The return shipping fee depends on the weight of the product, your delivery address, and the courier method you choose.
Other non-returnable items:
- Gift cards
- Personalized products
- Sage sticks, candles, and soaps that have been opened or used.
- Special-priced items (Special-priced items)
If the goods you ordered are damaged/defective, or if you have received the wrong items or missing items, please contact us at: senfengli7@gmail.com 。 Please give us a chance to offer you better service! Our ultimate goal is to ensure your 100% satisfaction. We would love to receive your feedback and learn about the areas where we can improve! Please feel free to send us an email at any time. Thank you very much!
For defective goods purchased within one year, with the purchase receipt, you can apply for a special discount code and enjoy a 50% discount on the same product.
To complete the return, we need you to provide the receipt or purchase voucher.
Note: Please do not return your goods to the address indicated on the packaging.
Refund (if applicable)
After receiving and reviewing your return, we will send you an email to inform you whether the refund has been approved.
If the refund is approved, we will process your refund and automatically credit the refund amount to your credit card or original payment method within one week. All shipping costs for the original order will not be refunded.
If you have completed all the above steps but still haven't received the refund, please contact us at senfengli7@gmail.com.
Delayed or missing refunds (if applicable)
If you haven't received your refund yet, please check your bank account again.
Then contact your credit card company. Your refund may take some time to officially arrive in your account.
Next, contact your bank. It usually takes some processing time for the refund to be credited.
If you have completed all these steps but still haven't received your refund, please contact us at senfengli7@gmail.com.
Special Offer Items (if applicable)
Only regular-priced items can be refunded. Regrettably, special offer items cannot be refunded.
Exchange (if applicable)
We only replace defective or damaged items. If you need to exchange it for the same item, please send an email to: senfengli7@gmail.com
Gifts
If the item was marked as a gift at the time of purchase and sent directly to you, you will receive gift points equivalent to the refund value. After receiving the returned item, we will mail a gift voucher to you.
If the item was not marked as a gift at the time of purchase, or if the giver sent the order to themselves so as to give it to you later, we will refund the giver and he/she will be informed of your return situation.
Unlabeled Return
If you need to return the product, you are responsible for the shipping cost. The shipping cost will not be refunded. If you receive a refund, the shipping cost will be deducted from the refund.
Depending on your location, the delivery time of the replacement product to you may vary.
You can use your own transportation method. We strongly recommend that you use a carrier that provides a tracking number so that you can track your shipment. Please be sure to keep this tracking number for record. Om is not responsible for the loss of packages sent through untrackable carriers during transportation.

You can use Paypal, Visa, Master, American Discovery, Discovery. We do not accept bank cheques, wire transfers or cash payments.

You can use Paypal, Visa, Master, American Discovery, Discovery. We do not accept bank cheques, wire transfers or cash payments.

We do our best to ensure that you do not have to pay any additional import or customs duties/taxes, but sometimes we are unable to control it.
If you are charged additional taxes/customs duties, it is your responsibility to bear them yourself. Regrettably, Om cannot inform you about the taxes/customs duties that may apply to international freight. We are not responsible for any taxes/customs duties applicable to your package.
To obtain more accurate information, we recommend that you contact the local customs office to avoid any unexpected expenses.

We do our best to ensure that you do not have to pay any additional import or customs duties/taxes, but sometimes we are unable to control it. 
If you are charged additional taxes/customs duties, it is your responsibility to bear them yourself. Regrettably, Om cannot inform you about the taxes/customs duties that may apply to international freight. We are not responsible for any taxes/customs duties applicable to your package. 
To obtain more accurate information, we recommend that you contact the local customs office to avoid any unexpected expenses.

We understand the difficulties in selecting personal items online. Don't worry! Our policy is valid for 15 days. All orders can be returned or exchanged within 15 days from the date of receipt, and a full refund can be made based on the purchase receipt. The refund does not include shipping costs.
Please send the following information to senfengli7@gmail.com so that we can assist you as soon as possible.

Order Number:

Product Photos:

Product Name:

We understand the difficulties in selecting personal items online. Don't worry! Our policy is valid for 15 days. All orders can be returned or exchanged within 15 days from the date of receipt, and a full refund can be made based on the purchase receipt. The refund does not include shipping costs. 
Please send the following information to senfengli7@gmail.com so that we can assist you as soon as possible. 

Order Number:

Product Photos: 

Product Name: